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How to Win Clients and Build Trust Through Social Media


February 20, 2025
 | 
8:00 am

Social media is essential for real estate agents, offering endless opportunities to connect with clients, showcase expertise, and build trust. It can enhance your professional image and grow your business when used effectively. Following some key recommendations can create an engaging and authentic online presence that resonates with potential clients.

Diversify Your Content

Your social media presence should go beyond just showcasing your achievements and listings. While sharing successes is essential, balancing your content with valuable information helps keep your audience engaged. 

Consider sharing tips for first-time buyers and sellers, insights into local market trends, or a narrated video walk-thru of your latest listing. These posts can provide real value to your audience, making them feel supported and informed. By creating various content, you position yourself as a knowledgeable and approachable professional.

Stay Positive and Inclusive

Authenticity is key on social media, but it’s important to communicate your values in an inclusive and professional way. Instead of sharing divisive opinions or personal grievances, highlight causes and activities that align with your business values.

For instance, showcase your involvement in hobbies, community events, or volunteer work. This approach allows you to share your passions while maintaining a positive and professional image.

Engage With Your Audience

Social media is a two-way street. Engaging with your audience by responding promptly to comments and messages is important to build relationships and trust. Taking a few minutes daily to interact with your followers demonstrates that you’re approachable and attentive.

Make it a point to address both positive feedback and constructive criticism. Responding thoughtfully to questions and concerns—and resolving issues offline when necessary—shows your commitment to client satisfaction and professionalism.

Handle Negative Feedback Gracefully

Negative feedback is inevitable, but how you handle it truly matters. Respond to criticism calmly and professionally. Acknowledge the issue and offer a solution. If appropriate, take the conversation offline to address the concern in greater detail.

This approach resolves the immediate issue and leaves a positive impression on others who may be watching. It demonstrates your ability to navigate challenges with grace and care.

Prioritize Accuracy and Professionalism

Attention to detail is critical in real estate; your social media posts should reflect this. Before hitting “post,” take a moment to proofread your content. Ensure that listing details, addresses, and pricing are accurate. 

If you share industry insights or legal information, verify your sources to ensure credibility. A polished, professional approach reinforces your expertise and builds trust with your audience.

Maintain a Consistent Schedule

Consistency is key when it comes to social media. Posting too often can overwhelm your audience, while long gaps between posts can make your account appear neglected. A well-thought-out content calendar can help you strike the right balance.

Aim to share a mix of property updates, educational posts, and community-focused content. This variety keeps your feed fresh and engaging without overwhelming your followers.

Final Thoughts

Social media is a powerful tool for real estate professionals, but its true potential lies in how you use it. By diversifying your content, staying positive, engaging with your audience, and maintaining a consistent schedule, you can build a professional and authentic online presence that attracts clients and strengthens your reputation. Remember, social media isn’t just about promoting your business—it’s about creating connections and building trust.

Embrace the Future of Real Estate with Fathom Realty 

At Fathom Realty, we believe it’s your business, and you should be able to choose your path. With Fathom, you harness the power of advanced technology, receive invaluable training, and enjoy dedicated local support. Our community embodies service, cultivates a strong culture, and pursues excellence in everything we do. It’s your business. You should be able to choose your plan. Whether you opt for Fathom Max or Fathom Share, you can access industry-leading commission plans designed to help you thrive in any market. Why settle for less when you can have more? Reach out today and discuss how Fathom can elevate your real estate career. Come Grow With Us!