At Fathom Holdings, we take immense pride in the accomplishments of our subsidiaries, and Encompass Lending Group (ELG) continues to set the bar high. With an unwavering commitment to delivering an exceptional client experience, ELG’s recent customer satisfaction survey results and 2024 operational statistics are a testament to its expertise.

Making the Dream of Homeownership a Reality

Encompass Lending Group is more than just a mortgage provider—they are a trusted partner in the journey to homeownership. By combining concierge-level customer service, accountable actions, and a “Can Do” attitude, ELG ensures that every client feels supported and empowered throughout the mortgage process.

Stellar Customer Satisfaction Results

Between September 2022 and December 2024, Encompass Lending Group surveyed a total of 1,362 customers, and the results speak volumes:

– Customer Service: 92.7% of customers rated their experience with ELG as exceptional.

– Responsiveness: 93.1% of customers praised ELG for quick and effective communication.

– Referrals: An incredible 97.7% of customers said they would recommend ELG to friends and family.

These numbers reflect ELG’s commitment to fostering trust, building relationships, and ensuring clients feel valued throughout their home financing journey.

Operational Excellence in 2024

Encompass Lending Group’s commitment to efficiency and reliability is equally impressive. For the full year of 2024, ELG achieved the following operational benchmarks:

– Documents to Clients 48 Hours Before Closing: 95% of transactions met this critical deadline, giving clients ample time to review their documents and ensure peace of mind.

– Closing On-Time: ELG delivered an extraordinary 99% on-time closing rate for in-house transactions.*

– Hybrid Closings: ELG achieved a 100% success rate by offering a seamless combination of digital and in-person closing solutions.

* Broker transactions are not included in this statistic.

The ELG Difference

What sets Encompass Lending Group apart is its results and the philosophy driving its success. Their commitment to excellence is reflected in every aspect of their service:

– Personal Attention: The Encompass Lending Team treats every client like family. Their attention to detail and care create a supportive and welcoming experience from the first interaction to closing day.

– Availability: Since most home shopping happens after work and on weekends, ELG offers flexible hours to accommodate clients’ schedules. They are available when you need them most.

– Communication: The mortgage process can be challenging to navigate, but ELG simplifies it through clear and effective communication. They prioritize keeping clients informed every step of the way.

– Value: At ELG, the goal is to deliver on-time closings and world-class service, ensuring clients experience seamless transactions and become raving fans!

Looking Ahead

As part of the Fathom Holdings family, ELG’s achievements inspire us to continue raising the bar for excellence across all our subsidiaries. Their dedication to delivering quality service and operational precision aligns perfectly with our mission to improve lives through real estate and financial services.

Congratulations to the Encompass Lending Group team for their outstanding performance. Here’s to exceeding expectations and empowering clients to achieve their homeownership dreams!